Questions about us
We source gemstones primarily from Sri Lanka through a network of suppliers and gemstone miners. We focus on responsible sourcing.
To do this, with each of our suppliers, we ask questions to understand their background, how long they have been in the trade and how their stones are sourced. We certify all of our valuable coloured gemstones. We pay a fair price to acquire high quality gemstones.
In Sri Lanka, most of the mining of sapphires is done sustainably using low impact, underground mines that provide jobs and livelihood to large rural communities.
Some of our gemstones originate from Africa and Asia, sourced by our vetted suppliers in Sri Lanka.
At this stage, we are an online only business based out of Sydney, Australia. If you are based in Sydney, we are happy to setup in-person appointments. If you are outside of Sydney, we can arrange appointments via Zoom.
No. We do not supply synthetic, lab grown coloured gemstones. In our opinion, they do not offer the beauty, magic, presence and long term value that natural coloured gemstones do.
Yes we can! We would be honoured to help you create your one of a kind engagement ring with our coloured stones.
Regardless of whether you know what you want, or if you do not know where to start, we can help. We have been through the process ourselves.
We understand that the importance of creating a beautiful and timeless ring that symbolises the uniqueness of your love. And that can be handed down through generations. Each coloured gemstone is unique with its own characteristics so that no two ring will ever be the same.
Please read our 'Bespoke Design' page for more details of our process.
Our jewellery is designed by us and made both in Australia and overseas by skilled artisans.
Many of our jewellery pieces are loving crafted by hand by skilled and experienced artisans. They are unique, reflecting individual styles of our artisans.
We recommend that you get in touch with us to confirm whether a ring can be resized before ordering. Please indicate your size in your enquiry (inner diameter size in mm). Our ring size guide provides a guide to standard sizes.
We generally can resize one size up or down.
However, in some instances, we may choose to not resize as this may affect the structural integrity of our rings. In addition, there may be factors beyond our control (e.g. lockdowns, etc.).
If we confirm that a ring can be resized, please allow for an additional 7-14 days for your order to be shipped. First ring re-sizing is provided free of charge.
Please refer to our ring sizing page for more details.
To measure your ring size,
Option 1: Take an existing ring that fits the selected finger, and measure its widest internal diameter (in mm) at the centre
Option 2: Buy one of our plastic ring sizers and use it as a guide
We provide free, expedited, tracked and insured shipping on all of our orders through Australia Post.
If your gemstone or jewellery is available and does not require any resizing, your order should be shipped within 3 business days. If your jewellery or ring requires resizing, please give us an additional 7-14 business days.
For custom orders, please note that shipping timelines vary depending on specific orders. Please reach our section on 'Bespoke Design' and contact us to discuss further.
Please note that there are currently major delays in delivery due to the global pandemic. Unfortunately, this is outside our control. Nevertheless, all of our shipments are insured and tracked to give you peace of mind.
At this stage, our service is limited to Australia only. We expect to begin international shipping to selected locations in the near future.
Returns and warranty
We do not offer returns and refunds for international orders outside of Australia.
For Australian orders, our return policy is as follows.
For our loose gemstones, we have a 14-day return policy. You have 14 days after receipt of item to initiate a return order.
For our 'ready to ship' jewellery, we have a 14-day return policy, provided there have been no alterations or resizing. You have 14 days after receipt of item to initiate a return order.
There is no return on 'bespoke' and custom made jewellery. Please take extra care when deciding your piece and confirming your order as we are unable to provide refund.
Unfortunately, we cannot accept returns on sale items or gift cards.
To be eligible for a return, your item must be in the same condition that you received it, unworn, and in its original packaging. You’ll also need the receipt or proof of purchase. You must also return all certificates of authenticity for the gemstones and jewellery.
To start a return, you must first contact us at firstname.lastname@example.org
If you have not received a written approval of return from us, we will not offer refunds for products that have been sent back to us.
In your email, please include 1. Reason for return, 2. Attach photos / videos of the items and their condition, 3. Proof of purchase
If your return is accepted, we’ll send you a return shipping number, as well as instructions on how and where to send your package.
After approved for return, please note that you will be responsible for returning the item(s) to us. Return packages must adhere to the following rules.
1. The customer must pay for the cost of return postage.
2. All of items must be securely packed in protective packaging (e.g. bubble wrap and cushioning pellets) in durable postal boxes to be protected during transit.
3. The item must be returned through an express courier service.
4. The items must be covered by insurance for the return transit till delivery to us. We are not liable for any damage to the items during the return transit.
5. The items must be trackable and must require signature for delivery.
Upon safe receipt of the return order, we will inspect the jewellery and the gemstones.
Once we confirm all items have been returned with no damage, unworn, in their original packaging, along with any other documentation (e.g. certificates), we will get in touch to confirm next steps.
Damage and issues during delivery of items to you
Please inspect your order upon delivery of items. You have 3 business days after receipt of goods to let us know if the item was defective, damaged during transit or if you received the wrong item. Contact us immediately so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We take extreme care in making our jewellery and perform rigorous quality checks. However, mistakes can happen. If a manufacturing fault occurs, we will cover the repair of the jewellery or offer a replacement piece at no cost to you.
Ceylon Stones will cover repair of jewellery pieces or offer replacement pieces for a manufacturing defect during the twelve month warranty period, starting from the date of purchase.
Please note that we will not cover everyday wear and tear, accidental damage, damage from neglectful use and damage to coloured stones and diamonds.
While the coloured gemstones and diamonds are generally hard, they can be damaged, broken, chipped, cracked or lost if poorly cared for. This is not covered under warranty.
In addition, jewellery metals such as gold, silver, platinum require proper care. Relative to other metals and other objects (e.g. concrete), they are softer and can be scratched or damaged. We do not cover these damages.
A summary of what we do not consider as manufacturing defects is listed below. Please note that this list is not comprehensive, and we will assess on a case by case basis.
1. Accidental damage.
2. General daily wear and tear.
3. Damage from negligent use and incorrect care (please read our section on how to care for our gemstones and jewellery).
4. Broken/bent claws or prongs.
5. Scratches, bending or misshaping.
6. Minor imperfections, asymmetry and misalignment that arise during manufacturing.
7. Broken, damaged, chipped or lost gemstones.
8. Any work including resizes and repairs undertaken by another jeweller.
9. Natural inclusions and imperfections in gemstones
If another jeweller has undertaken a repair or resizing, the 12 month warranty will be voided.